DATA PRIVACY STATEMENT

WHO ARE WE?

We are Europa Communications Limited
Our address is: Mercury House, 19-21 Chapel Street, Marlow, Buckinghamshire, United Kingdom, SL7 3HN

Telephone: +44 (0) 1494 739800 
 

We are considered to be the “controller” of your personal data. This means that for any data we hold on you, that could identify you as an individual, we have a duty to protect that data in line with data protection laws. 
 

We also act as a “processor” for other companies. That means we act upon their instructions on how we process data on their behalf. The work we do for them will be covered in their own privacy statement.
 

The purpose of our privacy statement to ensure you are informed about the personal data we hold about you; when we are the controller; why we hold it and generally how we comply with the data protection regulation.
 

If you want to talk to us about data privacy and how we manage your data, you can contact us at dp.requests@europa.co.uk
 

  • Europa takes data protection seriously

  • Our data processing activities are always in line with the General Data Protection Regulation (GDPR)

  • We keep to a minimum the information we hold about you

  • We use your data to provide our services to you, respond to your enquiries, manage our relationship with you, meet our legal obligations, provide a service to our clients and improve our website

  • We delete your data when it is no longer needed for these things

  • Generally, we do not give your information to third parties, but there are some exceptions

  • You have privacy rights as an individual

  • We do not carry out automated profiling

  • We take security seriously

  • We are happy to talk to you about how we process and protect your data
     

“Tell me more?…”
To see more about how we use your personal data, read the Statement or Statements which apply best to your relationship with us:
 

PRIVACY STATEMENT FOR EUROPA CLIENTS

  • Europa takes data protection seriously

  • We take General Data Protection Regulation (GDPR) seriously and we strive to ensure data processes are always in line with current regulations.

  • We keep to a minimum the information we hold about you

  • We use your data to provide our services to you, meet our legal obligations, and improve our website

  • We delete your data when it is no longer needed for these things

  • Generally, we do not give your information to third parties, but there are some exceptions

  • You have privacy rights as an individual

  • We take security seriously

  • We are happy to talk to you about how we process and protect your data
     

About the data we hold:
As one of our clients, we will hold the following personal information about you for the length of time that we consider you to be an existing client:

  • The information that is needed to fulfil our contract with you. In terms of personal data, this will just be the contact information for our contact in your organisation- their full name, designation, contact number and work email.

  • Your contact details will also be held on the device of the account manager and agent who looks after you or work on your campaign. This is so they can respond quickly to you when they are away from the office, maintaining a relationship with clients being a legitimate thing for a business to do. This data is remotely wiped in the unlikely event that a device is lost or stolen

  • Because you are an existing client, we will contact you from time to time to let you know about our goods and services that may be of interest to you. We do this because we think you would benefit from this, and we might too. We will always give you the option to opt out of receiving marketing emails from us and if you do that we promise we won’t send you marketing emails again. This data is stored in the secure servers of our CRM system

  • If you call us or make contact by email, we will follow up on your enquiry and explore your needs with you. We keep a record of enquiries received, so that we know what we have said to whom. This is a legitimate thing for a business to do to ensure that both parties are happy with the service levels between them

  • Technical personal data is also captured if you use our website and that is processed to protect our users from cyber-attacks and also for us to monitor which parts of our website are being used the most, which in term helps us with our strategy planning - a legitimate thing for companies to do.
     

Details of the technical personal data that we process is below:

  • We generate log files from various servers when you visit our website. This will include an IP address assigned to you or, more likely, to someone who provides you with Internet access

  • Our website uses cookies to distinguish you from other users of our website in order to provide increased functionality and service. This not only helps us to provide you with a better experience, but also to help us improve our website and services

  • Unless you have adjusted your web browser settings (if and where possible) to refuse cookies, our system will issue cookies as soon as you visit our website or related online services. However, in doing so, you may find that certain functionality or services may be impaired or unavailable to you

  • The cookies we use only contain anonymous information to improve the services we offer, and do not contain personal information

  • Our website, like many others, uses Google Analytics - a web analytics tool provided by Google, to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.  Google can provide more details about their cookies
     

We use the logs from our servers to assist in our firm's security, as well as to determine visitor behaviour and help us plan our strategy (e.g. such as working out which pages on the site are most popular, or whether particular events have caused an increase in traffic). We have legal and regulatory obligations to protect our clients and their information and strategy planning is a legitimate thing for a business to do.
 

Transfers of your data outside of the EEA
We only transfer data outside of the EEA if you request us to use processors who are based outside the EEA. Only your name and contact details would be shared. 
 

Third parties
We also have a small number of companies providing services to us. These are our processors and we have confirmed that they all meet the requirements of EU data protection laws. They are mentioned in the relevant parts of our privacy statement so you are aware of when we use them.
 

Protecting your data
As an organisation, Europa Communications is committed to protecting personal data. This includes technical security measures (e.g. intrusion, detection, firewalls, monitoring), encryption of personal data, restricted access to personal data, protection of our physical premises and hard assets, maintaining security measures for our team members (e.g. pre-screening), a data-loss prevention strategy and regular testing of our security procedure.
 

Call recording
When we hold briefing calls with our clients, these may be recorded. This is to ensure that we are accurately capturing the requirements of a particular brief. This will then be used to support the creation of future agreements with you. We will always tell you when we are recording a briefing call. We consider this a legitimate process, that benefits both parties.
 

Your rights
You have numerous rights in respect of our processing of your personal data. The relevant rights are, that you can request on demand:

  • A copy of your personal data and information about our processing of it

  • That we delete information on you if we do not need to hold it

  • That we correct any personal data that we hold on you

  • That we stop processing your data, for certain things, eg marketing although we can still hold it

  • That we move your data to another organisation’s IT system electronically
     

If you want to exercise any of these rights, please just contact us at dp.requests@europa.co.uk

You also have the right to lodge a complaint about our processing with a supervisory authority — in the UK that is the ICO whose details are here: https://ico.org.uk/global/contact-us/postal-addresses/

Contact us
If you want to talk to us about data privacy and how we manage your data, you can contact us at dp.requests@europa.co.uk  

PRIVACY STATEMENT FOR MARKET CONTACTS

Summary

  • At Europa we care about your data

  • We take General Data Protection Regulation (GDPR) seriously and we strive to ensure data processes are always in line with current regulations

  • We keep to a minimum the information we hold about you

  • We use your data to pass to companies to promote goods or services that they feel, as a decision maker in a particular professional field, you may be interested in.

  • We delete your data when it is no longer needed for these things

  • We take security seriously

  • You have privacy rights as an individual

  • We are happy to talk to you about how we process and protect your data
     

What data we hold

  • If you are an employee/owner of an organisation that we believe may have an interest in our goods or services, or those of our clients, then we hold personal information on you. We hold your name, job title, work telephone number and email address. This data would have been captured from the public domain, from speaking to someone at your company or from speaking with you directly. We have a legitimate interest in processing this information because it forms the basis of our lead generation business. A legitimate interest balancing and necessity test has been carried out and this can be obtained by emailing us at  dp.requests@europa.co.uk

  • We will hold this data, along with the key points of any discussion we have had with you until such point that we believe we no longer have a lawful basis to hold it, or you request us to remove it. 

  • We abide by the Privacy and Electronic Communications Regulations (PECR) when we contact you. 
     

Transfers of your data outside of the EEA
If you are based outside the EEA, then your details will be processed by our third parties also based outside of the EEA.
 

Third parties

We also have a small number of companies providing services to us. These are our processors and we have confirmed that they all meet the requirements of EU data protection laws. They are mentioned in the relevant parts of our privacy statement so you are aware of when we use them.
 

Protecting your data

As an organisation, Europa is committed to protecting personal data. This includes technical security measures (e.g. intrusion, detection, firewalls, monitoring), encryption of personal data, restricted access to personal data, protection of our physical premises and hard assets, maintaining security measures for our team members (e.g. pre-screening), a data-loss prevention strategy and regular testing of our security procedure.
 

Call recording

We do not record telephone calls with market contacts. This may change in the future, but if it does, don’t worry, we will let you know.
 

Your rights

You have numerous rights in respect of our processing of your personal data. The relevant rights are, that you can request on demand:
 

  • A copy of your personal data and information about our processing of it

  • That we delete information on you if we do not need to hold it

  • That we correct any personal data that we hold on you

  • That we stop processing your data, for certain things, e.g., marketing although we can still hold it

  • That we move your data to another organisation’s IT system electronically

  • If you want to exercise any of these rights, please just contact us at dp.requests@europa.co.uk

    You also have the right to lodge a complaint about our processing with a supervisory authority — in the UK that is the ICO whose details are here: https://ico.org.uk/global/contact-us/postal-addresses/ 
     

Contact us

If you want to talk to us about data privacy and how we manage your data, you can contact us at dp.requests@europa.co.uk

PRIVACY STATEMENT FOR SUPPLIERS/AGENCIES

Summary

  • At Europa we care about your data

  • We take General Data Protection Regulation (GDPR) seriously and we strive to ensure data processes are always in line with current regulations

  • We keep to a minimum the information we hold about you

  • We use your data to provide our services to you, respond to your enquiries, manage our relationship with you, pay you, meet our legal obligations, and improve our website

  • We delete your data when it is no longer needed for these things

  • We take security seriously

  • You have privacy rights as an individual

  • We are happy to talk to you about how we process and protect your data
     

What data we hold

  • As one of our suppliers, we will hold the following personal information about you for as long as we have a relationship with you or think we might want to buy products or services from you, or for the duration of a dispute with you (which we hope won’t happen).

  • We hold the information that is needed to fulfil our contract with you. This will be your contact details (we need to know who you are so we can do business with you) and your payment details. After all, if you are a supplier, you do expect us to pay you

  • We may pass your contact details on in the form of recommendations to other companies looking for suppliers by word of mouth. We see this as a legitimate thing for a business to do; it helps you grow your business and benefits everyone in the network

  • If you contact us, we will follow up on your call and endeavour to help. We keep a record of enquiries received, so that we know what we have said to whom. This is a legitimate thing for a business to do to ensure that both parties are happy with the service levels between them

  • If you use our website, technical personal data is also captured that is processed to protect our users from cyber-attacks and also for us to see which bits of our website are being used the most, which in term helps us with our strategy planning, a legitimate thing for companies to do

  • If you are a sales Developer, we will pass your contact details to the client whose project you are working on.  This is because we cannot engage subprocessors without the prior authorisation of the client (or controller).
     

Technical Data

  • We generate log files from various servers if you should happen to visit our website: this will include an IP address assigned to you or, more likely, to someone who provides you with Internet access

  • Our website uses cookies to distinguish you from other users of our website in order to provide increased functionality and service. This not only helps us to provide you with a better experience, but also to help us improve our website and services

  • Unless you have adjusted your web browser settings (if and where possible) to refuse cookies, our system will issue cookies as soon as you visit our website or related online services. However, in doing so, you may find that certain functionality or services may be impaired or unavailable to you

  • The cookies we use only contain anonymous information to improve the services we offer, and do not contain personal information
     

We may use the logs from our servers to assist in our firm's security, as well as to determine visitor behaviour and help us plan our strategy (e.g. such as working out which pages on the site are most popular, or whether particular events have caused an increase in traffic). We have legal and regulatory obligations to protect our clients and their information and strategy planning is a legitimate thing for a business to do.
 

Our website, like many others, uses Google Analytics, a web analytics tool provided by Google, to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.  Google can provide more details about their cookies
 

Transfers of your data outside of the EEA
We do not transfer data of our suppliers or agents outside of the EEA unless you yourself are a supplier based outside the EEA.
 

Third parties
We also have a small number of companies providing services to us. These are our processors and we have confirmed that they all meet the requirements of EU data protection laws. They are mentioned in the relevant parts of our privacy statement so you are aware of when we use them.
 

Protecting your data
As an organisation, Europa is committed to protecting personal data. This includes technical security measures (e.g. intrusion, detection, firewalls, monitoring), encryption of personal data, restricted access to personal data, protection of our physical premises and hard assets, maintaining security measures for our team members (e.g. pre-screening), a data-loss prevention strategy and regular testing of our security procedure.
 

Call recording
We do not record telephone calls with our suppliers. This may change in the future, but if it does, don’t worry, we will let you know. If you are an agent then you may be involved in recorded briefing calls with clients. Click here to access our client privacy statement.
 

Your rights
You have numerous rights in respect of our processing of your personal data. The relevant rights are, that you can request on demand:

  • A copy of your personal data and information about our processing of it

  • That we delete information on you if we do not need to hold it

  • That we correct any personal data that we hold on you

  • That we stop processing your data, for certain things, eg marketing although we can still hold it

  • That we move your data to another organisation’s IT system electronically
     

If you want to exercise any of these rights, please just contact us at dp.enquiries@europa.co.uk
 

You also have the right to lodge a complaint about our processing with a supervisory authority — in the UK that is the ICO whose details are here: https://ico.org.uk/global/contact-us/postal-addresses/
 

Contact us
If you want to talk to us about data privacy and how we manage your data, you can contact us at dp.enquiries@europa.co.uk

PRIVACY STATEMENT FOR EMPLOYEES/POTENTIAL EMPLOYEES

If you are an employee or potential employee, please contact us at dp.requests@europa.co.uk for details of our employee privacy notice or how we use your data for recruitment.

PRIVACY STATEMENT FOR WEBSITE VISITORS

About the data we hold

  • We generate log files from various servers: this will include an IP address assigned to you or, more likely, to someone who provides you with Internet access

  • Our website uses cookies to distinguish you from other users of our website in order to provide increased functionality and service. This not only helps us to provide you with a better experience, but also to help us improve our website and services

  • Unless you have adjusted your web browser settings (if and where possible) to refuse cookies, our system will issue cookies as soon as you visit our website or related online services. However, in doing so, you may find that certain functionality or services may be impaired or unavailable to you

  • We may use the logs from our servers to assist in our firm's security, as well as to determine visitor behaviour and help us plan our strategy (e.g. such as working out which pages on the site are most popular, or whether particular events have caused an increase in traffic). We have legal and regulatory obligations to protect our clients and their information and strategy planning is a legitimate thing for a business to do.

  • The cookies we use only contain anonymous information to improve the services we offer, and do not contain personal information

  • It is also important to point out that not all cookies used by this website are created by us. These cookies (referred to as third party cookies) are covered below:

  • Google Analytics

  • Our website uses Google Analytics, a web analytics tool provided by Google, to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.  Google can provide more details about their cookies.

  • Technical data

  • We may use the logs from our servers to assist in our firm's security, as well as to determine visitor behaviour and help us plan our strategy (e.g. such as working out which pages on the site are most popular, or whether particular events have caused an increase in traffic). We have legal and regulatory obligations to protect our clients and their information and strategy planning is a legitimate thing for a business to do.
     

Transfers of your data outside of the EEA
Almost all of our data is held in the EEA but we do transfer or process data some outside the European Economic Area because we use third parties, based in the US for web analytics. These parties are signed up to the US Privacy Shield (https://www.privacyshield.gov/list ) which means the EU considers them to have adequate measures in place, in line with EU data protection laws, to protect your personal data. 
 

Third parties
We also have a small number of companies providing services to us. These are our processors and we have confirmed that they all meet the requirements of EU data protection laws. They are mentioned in the relevant parts of our privacy statement so you are aware of when we use them.
 

Your rights
When we process your data, you have rights as a data subject. The relevant rights are:

  • Request a copy of your personal data and information about our processing of it

  • Request that we delete information on you if we do not need to hold it
     

If you want to exercise any of these rights, please just contact us at dp.requests@europa.co.uk
 

You also have the right to lodge a complaint about our processing with a supervisory authority — in the UK that is the ICO whose details are here: https://ico.org.uk/global/contact-us/postal-addresses/
 

Contact us
If you want to talk to us about data privacy and how we manage your data, you can contact us at dp.requests@europa.co.uk